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Listening that Makes a Difference SM
A course in communications -
enhancing your ability to listen in a way that improves understanding,
building trust, and expanding your realms of influence
Designed & Presented
by: Martin Brossman
A few issues that are addressed in
the course:
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Why is listening important?
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How do people typically listen?
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What stops us from listening.
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How to listen effectively.
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"Enhance your ability to know what to listen to and improve your
ability to change the perspective you are listening from."
"To listen closely and reply well is the highest
perfection we are able to attain in the art of conversation."
Francois de La Rochefoucauld
(1613 - 1680)
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The art and science of effective listening is a rewarding
skill, probably the most valuable and least understood area of communication.
How can you know peoples' needs, desires, concerns and motivations without
listening? Effective listening eliminates/prevents conflict, turns potential
adversaries into partners, yields cooperation and support, and ensures a win/win
situation for buyer and seller. But effective listening is not passive. The
effective listener is an active communicator focusing on a dialogue which
seeks out the needs, desires, concerns, and motivations of others.
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About the developer:
Martin W. Brossman is the Director of CoachingSupport.com, an
organization committed to supporting people in living lives they love. He is
a trainer and personal coach, specializing in communications, career
direction, conflict resolution, coaching, and team effectiveness. A
graduate of St. Andrews College, he has 20 years of professional experience
including organizing and operating small firms and a personal consulting
business. At IBM he received the "IBM Means Service" award, the top
award given for customer service. In 2000 he was honored with the NC
Governor's Volunteer of the Year Award. Martin has been a speaker and trainer
for corporations, government agencies, and medical centers including; IBM,
GlaxoSmithKline, The Environmental Protection Agency, Duke Medical Center, and
the Granville County Health Department. He has been a featured presenter at
the National Leadership Training Forum of the American Society for Training
and Development. He
also conducts business networking Forums & inquiry workshops. As a volunteer and trainer, he
offers his services to the Laugh Mobile Program at Duke University Hospital in
Durham, NC.
Martin Brossman @ (919) 847-4757 or Martin@CoachingSupport.com
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